We know that waiting for a hospital appointment can be a worry. We want to make it as easy as possible for you to get the information you need. If you have been referred to a hospital service in Ayrshire and Arran, please read on to learn how to manage your appointment.
The Referral Management Centre
Most hospital appointments for NHS Ayrshire and Arran are booked through the Referral Management Centre (RMC). The team at the RMC books outpatient clinic appointments for a wide range of specialties and locations.
If you have received an appointment letter and need to check, change, or cancel your appointment, you can contact the RMC directly. This means you don’t need to call the practice, which helps keep our phone lines free for other patients who need to speak with us.
How to contact the Referral Management Centre
You can contact the RMC by phone. They can help you with your query and ensure you have all the information you need about your appointment.
- Phone Number: 01563 827070
- Opening Hours:
- Monday to Thursday: 8:30am – 12:30pm and 1:15pm – 7:30pm
- Friday: 8:30am – 12:30pm and 1:15pm – 4:00pm
When you call, it’s a good idea to have your appointment letter and your CHI number (Community Health Index number) ready. You can find your CHI number on your appointment letter, usually under the date. Having these details to hand will help the team at the RMC to deal with your call quickly and effectively.
Please remember
It’s very important to attend your hospital appointment or to let the RMC know if you can’t make it. This helps ensure that appointment slots are not wasted and can be given to another patient who needs them.
We hope this information is helpful. You can also find more information about hospital appointments and referrals on the official NHS Ayrshire and Arran website.